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    • Technology Help Desk

    Teacher/Staff Support

    Incident IQ (Work Order Submission)

    Incident IQ is our online work order entry system used for Technology support requests.

    Our system allows any authorized Hall County School employee the ability to enter a work order directly, and be able to electronically track it.

    If prompted, please enter your Hall County credentials. (Firstname.Lastname@hallco.org and your password).

    Click Here for IncidentIQ Login

    To reset your password:

    If you know your password, go to LaunchPoint Login and click Update Password

    If you do not know your password, submit a work order (TBD link)

    New Teachers – For your initial login credentials see your Principal

    Name Changes – To change your name, login to Applitrack and complete the Employee Personal Information Change Form

    Canvas Help Center

    Canvas Instructor Quickstart Guide

    Student Support

    Canvas Help Center Canvas Student Quickstart Guide

    If you are unable to log into your account please contact your teacher. If your teacher is unable to help you, he/she will submit a support ticket.

    For more information on other HCSD resources please see the HCSD Student Toolbox .

    Chromebook Support
    High School Chromebooks “Tips & Tricks” Tech Support

    Parent Support

    For information on how to set up a Canvas parent account please see the document linked below:

    English Support Link

    Spanish Support Link

    If you need assistance logging in to Canvas please contact your child’s teacher.
    For more information on other HCSD resources please see the HCSD Parent Toolbox .

    Chromebook Support
    High School Chromebooks “Tips & Tricks” Tech Support (ENG/SPA)

    Technology Menu

    • Technology
    • About Technology
      • e-learning
      • Digital Convergence
    • ParentSquare
    • Duo Information
    • Launchpoint
    • Technology Documents & Forms
    • Technology Help Desk
    • HS Chromebooks Tech Support (ENG/SPA)
    • Internet Safety
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    • Google/Microsoft File Transfer for Seniors
    • Virtual Program
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